Our contact details

Phone Number: +44 020 3091 3360
E-mail: [email protected]

The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details).
• Identity information relating to the employees and workers of IEMC client’s (for example names).
• Identity information for visitors to our website.
• Identity information for subscribers ton IEMC services or products.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• We only use this information for the provision of our services that we offer to our clients.
• If you are a prospective client, we mainly use this information to provide quotations, proposals and information about our services.
• We may also use this information for marketing subject to consent that we obtain for this.
• We will also use this information to comply with legal obligations that may arise for example if we are required to provide this information to make a notification or as part of one of our services.
• We use the information that you have given us in order to administer accounts, recover fees, verify the identity of our clients, to maintain records of clients, maintain and develop our relationship with you, transfer any information to provide our services and to meet our contractual obligations to our clients.

We may share this information with public bodies that we are required to in order to meet our contractual obligations with you, for example a government department, public body or labour inspectorate. The information may also be shared with a service recipient of a client of the IEMC or a business that shares some form of common ownership with an IEMC client.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
** (a) Your consent. You are able to remove your consent at any time. You can do this by contacting the IEMC using the contact details above.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
**

How we store your personal information

Your information is securely stored by the IEMC on its IT systems that are all securely protected.
We keep prospective client data for 6 months. Client data including personal details and information are retained or a period of 6 years after the end of our business with you. Transaction data will also be retained for 6 years. We will then dispose your information by securely deleting it from our electronic systems or the physical destruction of any hard copies of any data that we have collected.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [email protected] if you wish to make a request.

Our Cookie Policy

A cookie is a small file of letters and numbers that may be stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help make our site work and provide information to us about how users interact with our site. We use this information to evaluate the performance of our site.
On your first visit to our site, a banner will appear alerting you to the use of cookies by our site. By continuing to browse our site, having seen that banner, you are agreeing to our use of cookies.
The types of cookies we use on our site are:

• Strictly necessary cookies. These are cookies that are required for the operation of our site.
• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our site.

You may refuse the use of these cookies via the settings in your browser as explained below.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies, although this may affect your access to, or use of, our site (and other websites). The way to clear cookies varies from one browser to another. You should look in the “help” menu of your web browser for full instructions. For your reference, please click the following links for details on how to manage cookies in each of the major web browsers:

• Internet Explorer (https://support.microsoft.com/en-gb/kb/278835)
• Firefox (http://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored)
• Chrome (http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647)
• Opera (http://www.opera.com/browser/tutorials/security/privacy/)
• Safari (http://support.apple.com/kb/PH5042)
• Safari for iPad and iPhone (http://support.apple.com/kb/HT1677)

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected].
You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO's address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk